Interview questions asked at Zillow

How would you create a process flow diagram for a business process?

What's important to you in a company

How would you design a comprehensive risk management framework for a large organization?

How do you ensure effective communication with clients during a project?

How have you used negotiation to change an outcome

How do you develop a strategic plan for a client?

Handling a situation of missing a deadline

Describe your experience developing and implementing operational improvements for a client.

Tell me about a public challenge you faced

Can you explain the importance of follow-up in customer success?

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

Unexpected performance rating experience

Failing to meet a deadline and remedying the situation

How do you approach ambiguous problems

Describe a time you led a cross-functional team to resolve a complex customer issue.