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What metrics do you think we utilize to gauge customer satisfaction and service quality

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

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Consider common key performance indicators used in the service industry like net promoter score (nps), customer satisfaction score (csat), or customer lifetime value (clv). Describe why you think these metrics would be important for uber in...

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