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How do you handle a difficult customer telling you no to a sale?

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a hint

Discuss the importance of active listening, ensuring you understand the customer's concerns or reasons for rejection. Mention the value of empathizing without taking it personally and how you might offer alternatives or solutions. Remember to...

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