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What would your approach to improving retention rates and/or reducing customer churn be?

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Behavioral question

Behavioral questions assess how you've handled past situations, providing insight into your experience and personal qualities. Reflect on real examples from your history to demonstrate your skills and character.

Here's a hint

When addressing this question, start by emphasizing the importance of understanding customer needs and feedback. Mention data analyst to identify patterns and reasons for churn. Discuss proactive communication strategies, enhancing product or...

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